All Systems Operational

About This Site

Welcome to the MarketWise Solutions Status page! All incident and scheduled maintenance communication will be managed by the MarketWise Solutions Team and posted here. Don't forget to subscribe to email/SMS updates in the top right corner.

You may also join the open slack channel called mws-system-notifications for real-time updates.

Financial Systems Operational
NetSuite Operational
RevPro Operational
Blackline Operational
Vertex Operational
Nexonia Operational
Chrome River Operational
IT Operations Systems Operational
Box Operational
JumpCloud Operational
Mimecast Operational
Office 365 Operational
OneLogin Operational
RingCentral / InContact Operational
Slack Operational
DataDog Operational
AWS Operational
Order Processing Operational
Reporting / Analytics Operational
Looker Operational
Tableau Operational
Improvado Operational
Everest Operational
Salesforce Marketing Cloud (Exact Target) Operational
Salesforce.com Operational
Account Maintenance / Creation Operational
Authorization / Authentication Operational
Platform Accessibility Operational
Payment Portal (3rd Party) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schedule Maintenance - Exact Target (SFMC) - 5/30/2026 May 30, 2026 23:00 - May 31, 2026 01:00 EDT

The Marketing Cloud Technology team will conduct infrastructure maintenance that allows us to enhance resource capacity during the upcoming peak holiday season.

The maintenance is scheduled for May 30, 2026 between 03:00 - 05:00 UTC with approximately 15 minutes of downtime between 03:40 - 03:55 UTC.

During the 15-minute maintenance:
API Services: Potential intermittent connectivity or latency for up to 15 minutes.
Automations: All automated workflows will be queued for a maximum of 15 minutes and will resume once the update is complete.
Outbound Messages will be queued for approximately 15 minutes.
Any messaging activities that are in progress at the start of the maintenance will be paused and will resume once the update is complete.
Cloud Pages won't be accessible to Contacts.
Both Synchronous and Asynchronous APIs are unavailable during the 15-minute downtime.
** Although not required, we recommend pausing automations, sends, and related activities before ‌maintenance begins.

After the maintenance, we recommend reviewing and resolving any errors that occurred. Salesforce will update Trust upon completion of the maintenance.

Posted on May 21, 2026 - 10:52 EDT

Salesforce Summer 26' Major Release Jun 6, 2026 01:00-01:30 EDT

The Salesforce Summer 26' Major Release is scheduled for Saturday, June 6th. The UI will generally be available during this maintenance window. No action is needed from affiliate teams.
Posted on Apr 07, 2026 - 13:44 EDT

Scheduled Maintenance Salesforce (SFDC) - 6/8/2026 Jun 8, 2026 00:00-01:00 EDT

This maintenance will impact Service Cloud Voice and Service Cloud Messaging Channels (MIAW). During this maintenance window these services will be unavailable for retrieving the historical conversations (transcripts data). There will be no impact to the inflight or new conversations and only historical conversations (transcripts data) will be inaccessible to customers during this time. Following the maintenance all operations will resume as normal.
Posted on May 19, 2026 - 10:12 EDT
May 27, 2026

No incidents reported today.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Resolved - Zuora confirmed they identified and resolved a platform-side database issue that impacted sync processing. All reporting is stable and this incident is now resolved.
May 20, 19:27 EDT
Monitoring - All data has been successfully synced and all reports are caught up. We will continue to monitor and close the incident upon full resolution from Zuora.
May 20, 09:03 EDT
Identified - We are currently experiencing a delay with the data export for refunds in Zuora. We have escalated to Zuora and their team is actively investigating. Transaction Type for refunds is missing in reporting for 5/19 and forward, meaning refund and net sales values will be inaccurate.

Once Zuora fixes the issue, we will backfill invoice data for refunds and provide an update. At this time, there are no plans to re-issue any reports.

May 20, 07:22 EDT
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Resolved - All offline orders have been processed. We will provide additional details regarding the incident as they become available.
May 15, 07:29 EDT
Monitoring - The rollback has completed and Salesforce has confirmed the issue is resolved. They will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

We are back online and will process all orders captured while offline/batch this evening. We will continue to monitor performance and remain in close contact with CS/TS Managers regarding any failed orders.

May 14, 16:49 EDT
Identified - The issue has been linked to a recent Salesforce prediction service deployment. Salesforce Support confirmed that mitigation efforts are currently underway, including a rollback to the previous stable version. Both MWS and Salesforce teams are actively monitoring service recovery and customer impact.

We will remain in batch/offline mode until the incident is resolved.

May 14, 15:54 EDT
Investigating - Affiliates Impacted: All

What does this mean? Batch mode means that we are recording details of online orders, but subscriptions, invoices and payments are not being created/processed in Salesforce or our billing/payment processing platforms (Payment Processors, Zuora). Impact to customers is minimal, as confirmation emails are still sent and web access is granted. Any subscriptions captured during this maintenance period will be created via an automated process when we turn off batch mode.

Check out our Batch Mode FAQ: https://beaconstreetservices.atlassian.net/wiki/spaces/ITKB/pages/70968180753/Batch+Mode+Process+FAQ

Daily reporting will be impacted depending on the day/time the orders are processed.

May 14, 14:40 EDT
May 14, 2026
May 13, 2026

No incidents reported.