SFMC (Exact Target) Service Degradation - 9/26

Incident Report for MarketWise Solutions

Resolved

SFMC's third-party DNS provider took corrective action, leading to the full restoration of services. To prevent future occurrences, they are increasing capacity to ensure stability. After monitoring the environment and performing health checks, the issue has been confirmed as fully resolved.

Posted Sep 26, 2024 - 15:55 EDT

Investigating

Marketing Cloud engineering teams are actively looking into an issue with DNS resolution. This is impacting authenticated domains delegated to Marketing Cloud (SAP and Private Domains) and their associated click, view, image, and cloud page subdomains. It could result in failed link clicks, cloud page URL resolution, and image resolution within sent emails.

We will provide additional information as it becomes available.

Posted Sep 26, 2024 - 15:44 EDT

This incident affected: Salesforce Marketing Cloud (Exact Target).