This incident is resolved. The Salesforce Technology team identified an unhealthy network switch as the potential trigger of the issue. The Technology team disabled the unhealthy network component and SFMC has recovered.
Posted Oct 24, 2023 - 09:36 EDT
Update
Salesforce has identified the root cause of the campaign access issue and they are working on implementing a fix.
Posted Oct 24, 2023 - 09:08 EDT
Monitoring
UPDATE from SFMC The Salesforce Technology team identified an unhealthy network switch as the potential trigger of the issue. The SFMC Technology team disabled the unhealthy network component and initial reports are positive.
The stack is currently in a healthy state.
The MWS team will continue to monitor SFMC.
Posted Oct 24, 2023 - 09:02 EDT
Identified
The MWS team is aware of a sporadic issue with accessing Salesforce Marketing Cloud. The Salesforce team is aware of the issue and is currently addressing it:
The Salesforce Technology team became aware of a Service Disruption impacting Marketing Cloud Engagement. Users may experience 500 errors, outbound messaging issues and upstream errors while trying to access Marketing Cloud services and logins.
Updates will be posted as we receive more information from SFMC.
Posted Oct 24, 2023 - 07:47 EDT
This incident affected: Salesforce Marketing Cloud (Exact Target).