All Systems Operational

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Welcome to the MarketWise Solutions Status page! All incident and scheduled maintenance communication will be managed by the MarketWise Solutions Team and posted here. Don't forget to subscribe to email/SMS updates in the top right corner.

You may also join the open slack channel called mws-system-notifications for real-time updates.

Financial Systems Operational
NetSuite Operational
RevPro Operational
Blackline Operational
Vertex Operational
Nexonia Operational
Chrome River Operational
IT Operations Systems ? Operational
Box ? Operational
JumpCloud Operational
Mimecast Operational
Office 365 Operational
OneLogin Operational
RingCentral / InContact Operational
Slack Operational
DataDog ? Operational
AWS Operational
Order Processing ? Operational
Reporting / Analytics ? Operational
Looker Operational
Tableau Operational
Improvado ? Operational
Everest ? Operational
Salesforce Marketing Cloud (Exact Target) ? Operational
Salesforce.com ? Operational
Account Maintenance / Creation ? Operational
Authorization / Authentication ? Operational
Platform Accessibility ? Operational
Payment Portal (3rd Party) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Salesforce Winter '25 Major Release Oct 4, 2025 01:00-01:30 EDT

The Salesforce Winter 25' Major Release is scheduled for Saturday, October 4th. The UI will generally be available during this maintenance window. No action is needed from affiliate teams.
Posted on Sep 03, 2025 - 16:01 EDT
Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Scheduled Maintenance Exact Target (SFMC) - 9/10/2025
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 EDT
Scheduled - Marketing Cloud Engineers will be performing database maintenance on the below mentioned databases. Each will result in a 2-3 minute disruption at some point in the change window.

The outage could potentially disrupt any of the following, but not limited to, Login/User Interface, Automations, Message Sending, Journey Builder, Queries, Imports/Exports, and Extracts. Message Sending and Journeys will be restarted after the outage. Other tasks may need to be manually restarted if they fail. Synchronous API calls will fail while the database is offline. Asynchronous API calls will queue and process once the maintenance has concluded.
Sep 2, 12:38 EDT
Sep 10, 2025
Sep 9, 2025
Zuora Performance Degradation - 9/9 Batch Mode
Resolved - All Batch mode orders have been processed. This issue is now resolved, and we will post a root cause analysis from Zuora when it becomes available.
Sep 9, 20:38 EDT
Monitoring - Zuora has recovered, and we are now out of Batch mode. We will process all orders captured in Batch this afternoon, and provide additional information on root cause once we receive it from Zuora.
Sep 9, 14:52 EDT
Update - Zuora engineers are still investigating the issue. We will provide another update by 3:30pm EST, if not sooner.
Sep 9, 14:18 EDT
Investigating - We are currently experiencing an influx in Zuora errors, resulting in slowness/missing data in the Salesforce UI and online order errors. As a result, we have moved into Batch mode.

Affiliates Impacted: All

What does this mean? Batch mode means that we are recording details of online orders, but subscriptions, invoices and payments are not being created/processed in Salesforce or our billing/payment processing platforms (Checkout, Zuora, Vantiv). Impact to customers is minimal, as confirmation emails are still sent and web access is granted. Any subscriptions captured during this maintenance period will be created via an automated process when we turn off batch mode.

Check out our Batch Mode FAQ: https://beaconstreetservices.atlassian.net/wiki/spaces/ITKB/pages/70968180753/Batch+Mode+Process+FAQ

Daily reporting will be impacted depending on the day/time the orders are processed.
Sep 9, 12:42 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Issues With Account Creation - Batch Mode 9/5
Resolved - This incident has been resolved and we are successfully taking orders. The MWS Teach team will reach out with additional information next week.
Sep 6, 08:23 EDT
Monitoring - We have corrected the issue are now out of batch mode. We are working on processing all held orders and will work with CS on anything that fails.
Sep 5, 13:11 EDT
Update - We are continuing to work on this issue and will send an update as soon as possible.
Sep 5, 12:20 EDT
Identified - We have identified the issue and are working with Salesforce to resolve it. We are hoping to have resolution within the next two hours but will post an update as soon as it is done or in 2 hours if it is going to take longer.
Sep 5, 10:10 EDT
Investigating - The MWS Tech team has identified an issue with account creation. While we investigate this issue, we have moved into Batch Mode to ensure there is no impact to orders. We will provide updates as soon as possible.
Sep 5, 08:21 EDT
Sep 5, 2025
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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