MarketWise Solutions Status

All Systems Operational

About This Site

Welcome to the MarketWise Solutions Status page! All incident and scheduled maintenance communication will be managed by the MarketWise Solutions Team and posted here. Don't forget to subscribe to email/SMS updates in the top right corner.

You may also join the open slack channel called mws-system-notifications for real-time updates.

Financial Systems Operational

NetSuite Operational

RevPro Operational

Blackline Operational

Vertex Operational

Nexonia Operational

Chrome River Operational

IT Operations Systems Operational

Box Operational

JumpCloud Operational

Mimecast Operational

Office 365 Operational

OneLogin Operational

RingCentral / InContact Operational

Slack Operational

DataDog Operational

AWS Operational

Order Processing Operational

Reporting / Analytics Operational

Looker Operational

Tableau Operational

Improvado Operational

Everest Operational

Salesforce Marketing Cloud (Exact Target) Operational

Salesforce.com Operational

Account Maintenance / Creation Operational

Authorization / Authentication Operational

Platform Accessibility Operational

Payment Portal (3rd Party) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Exact Target (SFMC) - 10/19 Oct 19, 2024 12:00-16:00 EDT

We want to inform you of the upcoming Salesforce Marketing Cloud 252 Major Release that will occur October 19th, 2024.

The release deployment activities will begin at approximately 16:00 UTC (12:00 PM EST).
The application will be available throughout the release. We will monitor closely in case of problems.
Posted on Oct 08, 2024 - 14:30 EDT

Scheduled Maintenance Exact Target (SFMC) - 10/26 Oct 26, 2024 02:00-02:30 EDT

To provide the best Marketing Cloud experience and enhanced resource capacity during the upcoming peak holiday season, the Marketing Cloud Technology team will be conducting infrastructure maintenance.

During this maintenance window customers will be unable to access Marketing Cloud for up to 30 minutes.

Any activity trying to send data into or out of the Marketing Cloud will be impacted. This would include FTP access, File Transfer Activities, Cloud Pages, and API calls.

Other activities in automations like queries, filters, imports, and such, that do not rely upon an external connection will remain unaffected. Outbound messages like Email, SMS, Push, will continue to generate but delivery to the ISPs/External Service will be stopped during the maintenance.
Posted on Oct 07, 2024 - 10:23 EDT

Scheduled Maintenance Tableau - 10/26 Oct 26, 2024 22:00 - Oct 27, 2024 08:00 EDT

Tableau is scheduled to undergo maintenance Saturday, October 26th, starting at 11 PM, and it could extend through Sunday, October 27th at 9 AM.

This is longer than normal and will impact our daily reports depending on the completion time of the maintenance. Any daily reports scheduled through Tableau should resume once the update is complete.

More details can be found here:
https://help.salesforce.com/s/articleView?id=001498774&type=1
Posted on Oct 16, 2024 - 08:05 EDT

Past Incidents

Oct 18, 2024

No incidents reported today.

Oct 17, 2024

Scheduled Maintenance Exact Target (SFMC) - 10/16

Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 EDT

Scheduled - Marketing Cloud Engineers will be performing database maintenance on the below mentioned databases. Each will result in a 2-3 minute disruption at some point in the change window.

The outage could potentially disrupt any of the following, but not limited to, Login/User Interface, Automations, Message Sending, Journey Builder, Queries, Imports/Exports, and Extracts. Message Sending and Journeys will be restarted after the outage. Other tasks may need to be manually restarted if they fail. Synchronous API calls will fail while the database is offline. Asynchronous API calls will queue and process once the maintenance has concluded.
Oct 9, 09:22 EDT

Oct 16, 2024

OneLogin Degradation

Resolved - Good morning,

OneLogin officially resolved their outage incident yesterday evening and we are seeing full stability this morning, with no issues signing in, so we will consider this resolved on our end as well.

Thank you again for your patience and flexibility yesterday!

-IT Ops Team
Oct 16, 08:31 EDT

Update - We are continuing to see improvements in successful sign-ins. Below is the most recent update from OneLogin Support...

"Our team has taken steps to mitigate the issue. Users should be seeing services return to normal and we will continue to monitor the situation."

Until the incident is fully resolved by OneLogin, we will monitor on our end, and then provide one final update once fixed.

-IT Ops Team
Oct 15, 16:13 EDT

Update - We are seeing OneLogin start to stabilize again and have seen numerous successful logins after multiple page refreshes. At this time, if you refresh your browser and try to log in, it should eventually allow you to sign-in.

Keep you posted as we have any further updates.

Thank you again for your patience.

-IT Ops Team
Oct 15, 12:52 EDT

Update - Unfortunately, we are no longer seeing intermittent successful sign-in attempts to OneLogin as their sign-in pages are now throwing 502 or 503 errors. Below is the latest update from OneLogin Support...

"Our engineers are continuing to investigate the service disruption impacting our Single Sign-On Services."

We will keep you posted as we have further updates from them.

Thanks,

IT Ops Team
Oct 15, 09:57 EDT

Investigating - Good morning,

We are receiving reports of issues signing into OneLogin. This is being experienced across the board and OneLogin currently has an open incident as they are investigating on their end.

You can try to refresh the page, clear your cache, and/or initiate a new browser session to attempt to sign-in as we have seen some success with these methods.

We will keep you posted as we hear anything further from OneLogin.

Thank you for your patience!

-IT Ops Team
Oct 15, 08:40 EDT

Oct 15, 2024

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Zuora Performance Degradation - 10/7 Batch Mode

Resolved - This incident has been resolved, and all Batch orders have been processed.
Oct 8, 09:07 EDT

Identified - The Zuora Engineering team deployed an update and we are observing normal API performance levels as of approximately 1pm ET today.

We are now out of Batch mode, and all orders captured during Batch mode will be processed this afternoon. We will continue to monitor and will provide an update when Batch processing is complete.
Oct 7, 14:14 EDT

Update - The Zuora Engineering team is reviewing an issue with higher than normal API latencies impacting customers. We will continue to monitor and support the investigation however possible.

We will remain in Batch mode until the incident has been mitigated.
Oct 7, 12:55 EDT

Investigating - We are currently experiencing an influx in Zuora errors, resulting in slowness/missing data in the Salesforce UI and online order errors. As a result, we have moved into Batch mode.

Affiliates Impacted: All

What does this mean? Batch mode means that we are recording details of online orders, but subscriptions, invoices and payments are not being created/processed in Salesforce or our billing/payment processing platforms (Checkout, Zuora, Vantiv). Impact to customers is minimal, as confirmation emails are still sent and web access is granted. Any subscriptions captured during this maintenance period will be created via an automated process when we turn off batch mode.

Check out our Batch Mode FAQ: https://beaconstreetservices.atlassian.net/wiki/spaces/ITKB/pages/70968180753/Batch+Mode+Process+FAQ

Daily reporting will be impacted depending on the day/time the orders are processed.
Oct 7, 11:34 EDT

Oct 7, 2024

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Salesforce Winter 24' Release

Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:00 EDT

Scheduled - The Salesforce Winter 24' Major Release is scheduled for Saturday, October 5th. The UI will generally be available during this maintenance window. No action is needed from affiliate teams.

https://status.salesforce.com/status/maintenances/662176
Aug 6, 09:46 EDT

Oct 4, 2024

No incidents reported.